Refunds

As we do not provide refunds, please check the details on your order confirmation before proceeding to payment.

Please seek clarification with us if anything is unclear. We are available via Chat, Email vanguard@vanguard.com.sg or Customer Service Hotline 8750 4808.

Cancellations

To ship in a timely manner, we start producing your order right after we receive it. So once your order is placed, we do not accept any cancellation and all monies paid will be forfeited in the event of a cancellation.

Returns and Exchanges

Please inspect your purchases. In the event that you discover any defect in manufacture, please contact us within 2 working days via Chat, Email vanguard@vanguard.com.sg or Customer Service Hotline 8750 4808. We will arrange for a return and exchange accordingly.

In the event that we do not have stock of the returned product model, we will issue a voucher code of your original payment value, so you can purchase another product in-stock.

We do not accept returns for items which are in good condition but found to be unsuitable after delivery or self collection. Customer must make sure that the overall dimensions and the style of the products ordered are suitable for the intended purpose.

If you received the wrong product, please contact us immediately via Chat, Email vanguard@vanguard.com.sg or Customer Service Hotline 8750 4808. We will arrange accordingly.